Refund policy

The setup guarantee

While workspaces are still set up by hand, we promise your login link within 24 hours of payment. If 24 hours pass and no link has arrived, reply to your confirmation email and we refund the full amount, with no conversation required.

This exists because a manual step is our risk, not yours.

First fourteen days

For your first paid month, you can ask for a full refund within 14 days of payment for any reason, including "it is not for me".

Ask by email. We do not run an exit interview and we do not require you to use up the quota first.

After the first month

Subscriptions renew monthly and can be cancelled at any time: write to hello@untoldclipping.com, or use the customer portal where it is available to you. Cancelling stops the next renewal; the period you already paid for runs to its end.

We do not refund a month that has already been processed, except in the case below.

When we break something

If a failure on our side stops you from producing clips for more than 72 consecutive hours in a billing period, write to us and we refund that period pro rata, or extend it, whichever you prefer.

What is not refundable

Extra minutes already processed. Taxes already remitted, which we do not hold. Months during which the service worked and the quota was used.

Poor performance of clips on a social platform is not a refund reason, because we never promised it. See the terms, section 7.

How to ask

One email to hello@untoldclipping.com with the address you paid with. Refunds are issued to the original payment method by Stripe and usually land within five to ten business days.